History of Whatfix
Whatfix is a leading digital adoption platform founded in 2014 by Khadim Batti and Piyush Pande. It aims to simplify the process of user onboarding, training, and continuous support for organizations using software tools. The platform helps businesses enhance their user experience by providing in-app guidance, workflows, and performance support through interactive content. Whatfix serves various industries, offering solutions to improve employee productivity, reduce onboarding time, and maximize the potential of software tools, especially in the context of complex enterprise applications.
Whatfix grew rapidly by offering a solution that bridged the gap between traditional training and real-time, in-app assistance. As businesses increasingly adopted cloud-based software, Whatfix's platform gained attention for its ability to streamline user onboarding and improve software adoption rates. By allowing users to create customized guides, tips, and tutorials that appear directly within the application, Whatfix ensures that users can navigate and perform tasks without the need for external resources or prolonged training sessions. This focus on improving the digital experience has made Whatfix a trusted partner for many large enterprises globally.
Over the years, Whatfix has expanded its product offering, integrating with various tools and systems to provide a seamless experience across platforms. The company's success is attributed to its commitment to innovation and its ability to adapt to the evolving needs of digital transformation. With numerous industry accolades, Whatfix has positioned itself as a leader in the digital adoption space, helping businesses drive higher user engagement, reduce software-related support costs, and accelerate business outcomes through effective digital training and guidance.